Tuesday, September 10, 2019
6:30pm – 8:00pm

by Charles Wolfe

TEXT:  PROFESSIONAL COACHING, Principles and Practice, Springer Publishing Co, 2019

Through reading & interactive discussions, participants will learn how:

  • Behavioral change that is sustainable is tied to self-talk, and how self-talk is influenced by feelings
  • To use the Emotion Roadmap in individual coaching to achieve sustainable change
  • To see how the same understanding and methodology can be used to enhance teamwork and large-scale organizational changes

This chapter incorporates the ability model of emotional intelligence, intentional change theory, problem-solving methodology, appreciative inquiry, and team emotional intelligence in explaining how to use emotions successfully in coaching. Chuck Wolfe worked closely with pioneers in emotional intelligence when he developed the Emotion Roadmap, a process for helping people more effectively manage their own emotions, the emotions of others, and their relationships.

Chuck uses the Emotion Roadmap to help an individual change behavior. Interestingly it is not unusual where the client to be coached knows what behavior(s) need changing. So what can the coach do? Chuck makes the case that sustainable change involves understanding what the self-talk is that is influencing the current problematic behavior. Since a client’s emotions influence his or her self-talk, then to change self-talk the coach needs to find a way to change a client’s feelings. The goal is to change client emotions to ideal feelings that lead to positive self-talk which drives successful behavior change, or at least meet the needs of the client’s existing feelings in a more productive manner. Chuck demonstrates via a case study how this works in an individual, and also shares how the Roadmap works with teams and change.


Chuck Wolfe is CEO of Charles J. Wolfe Associates, a result-driven consulting firm dedicated to improving leadership, individual, and organizational performance. He specializes in motivational speaking, leadership consulting, coaching, team building, and training.  Chuck is internationally recognized as an expert and pioneer in emotional intelligence. He created a unique methodology, the Emotion RoadmapTM which helps leaders manage change, teams, and performance. The Emotion RoadmapTM is featured in his consulting, workshops, and publications. Chuck created and hosts the radio talk show “The Emotion Roadmap: Take the Wheel and Control How You Feel.”

Chuck is a faculty member for Dan Goleman’s Emotional Intelligence Coaching Certification Program and a member of the Consortium for Research on Emotional Intelligence in Organizations.

Chuck’s customers include prestigious clients such as Allianz, Fidelity, Chevron, Exxon, Kaiser Permanente, Coca Cola, Sheraton, Marriott, Foxwoods, ESPN, Viacom, AIG, Travelers, United Technologies, the US Army and Coast Guard, Harvard Business School, Wharton Leadership Development Center, and Yale University.


  1. When coaching a client who feels extremely upset and feels he or she has been blindsided, how do you normally approach dealing with his or her feelings, and how do you handle your own emotions?
  2. In my experience when smart people are stuck, when excellent critical thinkers are uncertain how to proceed, it seems it almost always relates to emotion, i.e., emotions inside them, or emotions in the people they are dealing with at the time. Think about any of your own clients, or your own circumstances, does this hold true for you as well?
  3. When I introduce the Emotion Roadmap to people they feel it seems quite simple and yet only a few are truly able to use the process effectively. What problems, if any, do you anticipate having in trying to incorporate its use into your own coaching work?
  4. How do you see yourself applying the Emotion Roadmap in your work? Can you share some examples?
  5. How is change theory applicable to the Emotion Roadmap as it applies to coaching?
  6. How does appreciative inquiry help people who are being coached discover how they might change the feelings they have that are problematic to more helpful feelings?

To register:

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ICF Affiliate Chapters: $10
Non-members: $20

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